about-header

We continue to monitor the status of the coronavirus (COVID-19) situation in and around our community and are making the best decisions we can to care for our patients while keeping you and our veterinary team as safe as possible.

Effective immediately, we will no longer schedule any routine or non-essential appointments until after April 5th.  This includes routine annual examinations, vaccine appointments, grooming appointments, maintenance acupuncture appointments, elective surgeries, or routine laboratory rechecks.  If your pet currently has an appointment, we intend to continue to care for those patients as planned until further notice. 

It is important to understand that this situation is changing quickly.  It is essential that you are monitoring for email communication or updates on our website, Facebook page, PetDesk or other social media channels.  We are approaching this situation day-by-day, and if conditions change, we will update you accordingly.  Please be aware that cancellations could occur at any time with limited notice.

For those patients who have appointments with us, we are only offering curbside service.  We will no longer allow clients into the building with the exception of euthanasia appointments on a case-by-case basis. 

What To Expect During Your Visit

Appointments

  • We will email you a history form to complete prior to your appointment. It is essential that you have this form completed at the time of your arrival.  This will provide us with the information we need to give your pet the best care under these circumstances. 
  • We will monitor for new clients to enter the parking lot. If our staff members are working with patients and are not available to greet you at your car, call us at (651) 645-2808 or text us at (651) 998-7133.  Please be patient as we try to manage an excessively high call and text volume.  It is helpful to provide us with your car’s make, model, and color so that we can find you easily.

Important: Our texting capability is only for curbside check in.  Do not contact us via text for any other matters.

  • A veterinary assistant or technician will retrieve your completed history form, discuss your goals for the visit, and bring your pet into the building. A number will be placed on your windshield and on your pet’s chart.

It is absolutely necessary for your pet to be in a carrier or on a leash with a properly fitting collar.  Your pet may be uncertain about what is happening, and we all need to work together to make sure that no pet escapes from a vehicle or slips out of a poorly fitting collar.  We may add a slip leash for your dog for added protection.

  • Once in the building, the doctor will perform an examination and any pre-authorized procedures or treatments. If additional conversation is necessary, we will call you. 
  • We will return to your car with your pet along with your medications, preventatives, products, and discharge instructions.
  • We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks.  You are not required to sign credit card slips.
  • If your pet is fearful, aggressive, or does not do well without you present, please discuss this with us at the time of scheduling so that we can discuss options.
  • All acupuncture appointments will be cared for at the main St Francis location, not St Francis Integrative Services. This will be effective immediately.

Medications, Pet Food, and Other Products

As noted above, you will not be allowed to enter the building to retrieve your pet’s medications, food, or other products.

  • Please call ahead at least 48 to 72 hours in advance for all medications, pet food, or products. This will allow us adequate time to have everything ready for you.  We are receiving unusually high numbers of medication refill requests and have had difficulty keeping up with the demand.  Please be patient with us as we do our best to serve everyone’s needs.
  • When you arrive, call us at (651) 645-2808 or text us at (651) 998-7133. It is helpful to provide us with your car’s make, model, and color so that we can find you easily.

Important: Our texting capability is only for curbside check in.  Do not contact us via text for any other matters.

  • We will bring everything to your car for you.
  • We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks.  You are not required to sign credit card slips.

We also offer a convenient online store on our website.  Visit www.stfrancisanimalandbird.com and click on Vetsource Online Store.  For first-time users, you may enter either HURRAY25 or AWESOME25 for 25% off your first order through the end of March.  Items will be billed and shipped to your home, but purchases will still benefit St Francis directly.  This is an excellent option for ordering medications and pet food from the safety of your own home.

We ask for your understanding and patience as we balance caring for your pets and keeping our community safe.  Please continue to visit our website, social media channels, and PetDesk for additional information as this situation rapidly unfolds.  If you have any questions, please reach out to us via phone (651-645-2808) or email (group@stfrancisabh.com). 

Wishing you all good health!

Sincerely,
The Doctors and Staff at St Francis Animal Hospital