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I think we can all agree that it has been a very long eight months.  As the case numbers for COVID-19 soar, we wanted to reach out to provide you with a few updates and reminders about what to expect at St Francis Animal Hospital.

Under the guidance of the Minnesota Department of Health (MDH) and the Centers for Disease Control (CDC), we are being very diligent about keeping COVID-19 out of the workplace so that we can continue to be here to care for your pets.  As we enter cold and flu season, this becomes more challenging.

Any team member showing any signs of illness is asked to stay home and obtain a negative COVID test before returning to St Francis.  We currently have multiple team members who are out of the office pending COVID tests.  This significantly impacts our ability to provide the care that we want to provide for you and your pets. 

We are asking for your help as we work through the winter months ahead.

1) We continue to struggle with the volume of phone calls, and this week will be even more challenging with fewer team members onsite.For non-urgent updates, questions, appointment requests, or refill requests, please reach out to us via email at group@stfrancisabh.com or PetDesk or consider leaving a voicemail at (651) 645-2808.  Team members working offsite are able to manage these modes of correspondence, leaving the phone call queue available for those who have urgent or immediate needs.

2) For non-urgent questions or updates, please allow 2-3 business days for a response.  When possible, our technicians will follow up with you on the doctors' behalf to allow our doctors to continue to care for our patients in appointments or in hospital.  Please also allow 2-3 business days for all food or medication refill requests.

3) Please help us to keep our team safe.We ask that you wear a mask when you are within six feet of any of our team members.  We have increased our protection by wearing face shields in addition to our masks, but we ask that you do your part as well to help keep us safe and healthy.  

4) Our appointments and food or medication pick ups will continue to be curbside only with the exception of euthanasia appointments.  Our small facility does not allow us to safely have clients in the building.  Please know that we care for your pet in your absence just as we would in your presence --- with maybe a few more kisses, snuggles, and treats.  We really do miss you as much as you miss us.  This is difficult for everyone, but necessary for us to keep our team safe and our doors open.  

5) As the weather becomes colder, if there are reasons that you cannot remain in your car in the parking lot, please talk with us about scheduling a drop off appointment.

If we reach a critical stage in which we do not have enough team members to adequately provide care for your pets, we have doctors who are out ill and cannot see their appointments or perform their surgical/dental procedures, or the clinic is required to close for quarantine, we will need to take steps to reschedule your visits.  We understand how frustrating this is, especially since many of these appointments have been on the calendar for months.  If we need to take these steps, we ask for your kindness, understanding, and patience as we work with you to find alternative appointment times.

As always, thank you for caring for us like your own family.  As we hear what is happening at other veterinary practices across the country, we are in awe of the amazing clients that we have at St Francis.  We are so grateful for you and so honored to have worked side by side with you throughout the ups and downs of these past eight months.  We could not do the great work that we do at St Francis without the collaborative effort with our incredible pet owners!

For more information about what to expect with our curbside care or any of our previous COVID-19 protocols, please visit our website or our Facebook Notes page.


 
Thanks,
 
Team St Francis Animal Hospital