We continue to monitor the status of the coronavirus (COVID-19) situation in and around our community and are making the best decisions we can to care for our patients while keeping you and our veterinary team as safe as possible.
We will be starting our curbside services tomorrow, Wednesday March 18th. We will no longer allow clients into the building with the exception of euthanasia appointments on a case-by-case basis. However, we will continue to see patients as long as we are able to follow these strict protocols.
What To Expect During Your Visit
Appointments
- We will email you a history form to complete prior to your appointment. It is essential that you have this form completed at the time of your arrival.
- We will monitor for new clients to enter the parking lot. If our staff members are working with patients and are not available to greet you at your car, call us at (651) 645-2808 or text us at (651) 998-7133. Please be patient as we try to manage an excessively high call and text volume. At this time, please provide us with your car’s make, model, and color so that we can find you easily.
Important: Our texting capability is only for curbside check in. Do not contact us via text for any other matters.
3. A veterinary assistant or technician will retrieve your completed history form, discuss your goals for the visit, and bring your pet into the building.
It is absolutely necessary for your pet to be in a carrier or on a leash with a properly fitting collar.
Your pet may be uncertain about what is happening, and we all need to work together to make sure that no pet escapes from a vehicle or slips out of a poorly fitting collar. We may add a slip leash for your dog for added protection.
4. The doctor will perform an examination and any pre-authorized procedures or treatments. If additional conversation is necessary, we will call you.
5. We will return to your car with your pet along with your medications, preventatives, products, and discharge instructions.
6. We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks.
7. If your pet is fearful, aggressive, or does not do well without you present, please discuss this with us at the time of scheduling so that we can discuss options.
8. For St Francis Integrative Services appointments, we will not have the ability to call or text, so please plan to wait outside until we are ready for you. We will call you when we have finished your pet’s treatment.
9. We recommend that you delay routine appointments, grooming appointments, non-essential technician appointments, and other non-essential visits until the school closures are lifted to minimize unnecessary exposure to our staff.
Medications, Pet Food, and Other Products
As noted above, you will not be allowed to enter the building to retrieve your pet’s medications, food, or other products.
- Please call ahead at least 48 hours in advance for all medications, pet food, or products. This will allow us adequate time to have everything ready for you. We are receiving unusually high numbers of medication refill requests and have had difficulty keeping up with the demand. Please be patient with us as we do our best to serve everyone’s needs
- When you arrive, call us at (651) 645-2808 or text us at (651) 998-7133. At this time, please provide us with your car’s make, model, and color so that we can find you easily.
Important: Our texting capability is only for curbside check in. Do not contact us via text for any other matters.
3. We will bring everything to your car for you.
4. We will obtain payment from you via phone or our wireless credit card terminal. As always, we also accept cash or checks.
We also offer a convenient online store on our website. Visit www.stfrancisanimalandbird.com and click on Vetsource Online Store. For first-time users, you may enter either HURRAY25 or AWESOME25 for 25% off your first order through the end of March. Items will be billed and shipped to your home, but purchases will still benefit St Francis directly. This is an excellent option for ordering medications and pet food from the safety of your own home.
We ask for your understanding and patience as we balance caring for your pets and keeping our community safe. Please continue to visit our website, social media channels, and PetDesk for additional information as this situation rapidly unfolds. If you have any questions, please reach out to us via phone (651-645-2808) or email (group@stfrancisabh.com).
Wishing you all good health!
Sincerely,
The Doctors and Staff at St Francis Animal Hospital